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Rui (Ray) Chen

Title: Dean's Faculty Fellow in Information Systems / Director of Graduate Education for Information Systems / MBA Core Faculty / Associate Professor
Department: Information Systems and Business Analytics

Office: 3256 Gerdin Business Building
Phone number: (515) 294-6309


Dr. Chen holds a Bachelor's and a Master's degree in computer science and a PhD degree in management science and systems from State University of New York at Buffalo. He received an advanced certificate in information assurance from State University of New York at Buffalo and the National Security Agency. He is a Microsoft certified database administrator and Microsoft certified systems engineer.

His research focuses on cyber-security, information privacy, extreme event management, and social media. He has published over 80 high quality research articles in leading journals, conferences, and books. He has served as an Associate Editor for Information Systems Journal, Decision Support Systems, Information & Management, and Information Systems Frontiers. In addition, he has served as an ad-hoc Associate Editor, Special Issue Associate Editor, or Special Issue Editorial Board Member for Journal of the Association for Information Systems, European Journal of Information Systems, Information Systems Journal, and Decision Support Systems. His research has been discussed and cited by media outlets such as Bloomberg BNA and ABC News.

Dr. Chen has received funding, as a principal investigator, from the National Science Foundation. His most recent grant is titled "Collaborative Research: Information Technology and Emergency Response Improvisation: An Investigation" ($499,708).

Please visit the above "Personal web pages of Dr. Chen" for more information.



Academic History

  • PhD, Management Science & Systems, State University of New York at Buffalo, 2009
  • MS, Computer Science, Southern Illinois University at Carbondale, 2004
  • BS, Computer Science, Hangzhou Institute of Electronic Engineering, 2001


  • Behavioral research, data analytics, design science, and case studie / interviews
  • Cyber-security, information privacy, emergency management, social media, IT outsourcing, IT capability


Best Paper Award, Americas Conference on Information Systems, Boston 2017
Best Paper Award, Midwest Association for Information Systems Conference, Green Bay, Wisconsin 2012
Best Prototype Award, Workshop on Information Technologies and Systems, St. Louis 2010

Professional Licenses and Certifications

Advanced Certificate in Information Assurance
Microsoft Certified Database Administrator
Microsoft Certified System Engineer

Selected Publications

  • Sun, Y., Wu, L., Chen, R., Lin, K., Shang. R.A. (2020) "Enterprise Social Software Platforms and Team Improvisation", International Journal of Electronic Commerce, forthcoming
  • Mousavi, R., Chen, R., Kim, D.J., Chen, K. (2020) "Effectiveness of Privacy Assurance Mechanisms in Users' Privacy Protection on Social Networking Sites from the Perspective of Protection Motivation Theory", Decision Support Systems , forthcoming
  • Chen, R., Gaia, J., and Rao, H.R. (2020) "An Examination of the Effect of Recent Phishing Encounters on Phishing Susceptibility", Decision Support Systems, forthcoming
  • Gentina, E., Chen, R., Yang, Z.Y. (2020) "Development of Theory of Mind on Online Social Networks: Evidence from Facebook, Twitter, Instagram, and Snapchat", Journal of Business Research, forthcoming
  • Gentina, E., Chen, R. (2019) "Digital Natives' Coping with Loneliness: Facebook or Face-to-Face?", Information & Management, 56 (6):103-138.
  • Chen, R., Wang, J., Herath, T., Rao, H.R. (2017) "An Examination of an E-Authentication Service as an Intervention in E-Mail Risk Perception", Journal of Information Privacy & Security, 13 (1):2-16.
  • Chen, R., Sharma, S., Rao, H.R. (2017) "From Social Capital to Continuous Use of Social Networking Sites", International Journal of Information Technology and Management, 16 (3):205-214.
  • Mousavizadeh, M., Kim, D., Chen, R. (2016) "Effects of Assurance Mechanisms and Consumer Concerns on Online Purchase Decisions: An Empirical Study", Decision Support Systems, 92 (1):79-90.
  • Chen, R., Sharma, S. (2015) "Learning and Self-Disclosure Behavior on Social Networking Sites: The Case of Facebook Users", European Journal of Information Systems, 24 (1):93-106.
  • Chen, R., Sharma, S., H.R. Rao (2016) "Members' Site Use Continuance on Facebook: Examining the Role of Relational Capital", Decision Support Systems, 90 (2):86-98.
  • Herath, T., Chen, R., Wang, J., Rao, H.R. (2014) "An Investigation of User Adoption of Email Authentication Service", Information Systems Journal, 24 (1):61-84.
  • Li, J.G., Chen, R., Lee, J., Rao, H.R. (2013) "A Case Study of Private-Public Collaboration for Humanitarian Free and Open Source Disaster Management Software Deployment", Decision Support Systems, 55 (1):1-11.
  • Chen, R., Sharman, R., Rao, H.R., Upadhyaya, S. (2013) "Data Model Development for Fire Related Extreme Events: An Activity Theory Approach", MIS Quarterly, 37 (1):125-147.
  • Chen, R. (2013) "Living a Private Life in Public Social Networks: An Exploration of Member Self-Disclosure", Decision Support Systems, 55 (3):661-668.
  • Chen, R. (2013) "Member Use of Social Networking Sites : An Empirical Examination", Decision Support Systems, 54 (3):1219-1227.
  • Chen, R., Sharma, S. (2013) "Self-Disclosure at Social Networking Sites: An Exploration through Relational Capitals", Information Systems Frontiers, 15 (2):269-278.
  • Chen, R., Sharma, S. (2013) "Understanding Member Use of Social Networking Sites: A Value Analysis", Communications of the Association for Information Systems, 33:97-114.
  • Ku, Y.C., Chen, R., Zhang, H. (2013) "Why Do Users Continue Using Social Networking Sites? An Exploratory Study of Members in the United States and Taiwan", Information and Management, 50 (7):571-581.
  • Wang, J., Herath, T., Chen, R., Vishwanath, A., Rao, H.R. (2012) "Phishing Susceptibility: An Investigation into the Processing of a Targeted Spear Phishing Email", IEEE Transactions on Professional Communication, 55 (4):345-362.
  • Chen, R., Sharma, S. (2012) "Understanding User Behavior at Social Networking Sites: A Relational Capital Perspective", Journal of Global Information Technology Management, 15 (2):25-45.
  • Chen, R., Wang, J., Herath, T., Rao, H.R. (2011) "An Investigation of Email Processing from a Risky Decision Making Perspective", Decision Support Systems, 52 (1):73-81.
  • Chen, R., Sharma, S.K. (2011) "Human Flesh Search - Facts and Issues", Journal of Information Privacy & Security, 7 (1):50-71.
  • Vishwanath, A., Herath, T., Chen, R., Wang, J., Rao, H.R. (2011) "Why Do People Get Phished? Testing Individual Differences in Phishing Vulnerability within an Integrated, Information Processing Model", Decision Support Systems, 51 (3):576-586.
  • Chen, R., Rao, H.R., Sharman, R., Upadhyaya, S., and Kim, J. (2010) "An Empirical Examination of IT-Enabled Emergency Response: The Cases of Hurricane Katrina and Hurricane Rita", Communications of the Association for Information Systems, 26 (8):141-156.
  • Chen, R. and Sharma, S.K. (2009) "Theorizing Intercultural Accommodation in Consumer E-Commerce", International Journal of E-Adoption, 1 (3):82-92.
  • Wang, J., Chen, R., Herath, T., Rao, H.R. (2009) "Visual E-Mail Authentication and Identification Services", Decision Support Systems, 48 (1):92-102.
  • Mills, A., Chen, R., Lee, J., Rao, H.R. (2009) "Web 2.0 Emergency Applications: How Useful Can Twitter be for Emergency Response", Journal of Information Privacy & Security, 5 (3):3-26.
  • Chen, R., Sharman, R., Rao, H.R., Upadhyaya, S. (2008) "An Exploration of Coordination in Emergency Response Management", Communications of the ACM, 51 (5):66-73.
  • Chen, R., Sharman, R., Chakravarti, N., Rao, H.R., Upadhyaya, S. (2008) "Emergency Response Information System Interoperability: Development of Chemical Incident Response Data Model", Journal of the Association for Information Systems, 9 (3):203-232.
  • Chen, R., Sharman, R., Rao, H.R., Upadhyaya, S. (2007) "Design Principles for Critical Incident Response Systems", Journal of Information Systems and e-Business Management, 5 (3):81-98.