Ivy Profile

Academic History

• Ph.D., Marketing, University of Southern California, Los Angeles, 1993

• MBA, Marketing, Korea University, Seoul, Korea, 1987

• BS, Business Administration, Korea University, Seoul, Korea, 1984

Expertise

• Franchising

• Service marketing

• Marketing channels and B2B marketing

Selected Publications

• Gill, P. & Kim, S. K. (forthcoming) "Do unit failures strengthen survivors? Insights from multiunit franchisees", Journal of the Academy of Marketing Science,

• Kaur, P., Kim, S. K., & Gill, P. (forthcoming) "When Does Social Media Experience Improve Franchisee Performance", Journal of Retailing, Link to Paper

• Tiwana, A. & Kim, S. K. (2025) "Boundary Morphing: Causes, Consequences, and Architectural Levers", Journal of Management Information Systems, 42 (3):767-798. Link to Paper

• Gill, P., Kim, S. K., & Kaur, P. (2025) "When does ownership concentration improve franchise store performance?", European Journal of Marketing, 59 (2):376-408. Link to Paper

• Kim, S. K., & Gill, P. (2022) "Turning aligned interests into higher chain performance in franchising", Journal of Business and Industrial Marketing, Link to Paper

• Kim, S. K., & Tiwana, A. (2022) "Franchising contracts as routines: Untangling the adaptive value of incomplete contracts", Journal of Business Research, 152:177-190. Link to Paper

• Kim, S. K., & Min, S. (2023) "Terminating Franchisees: Does It Improve Franchisor Performance", Journal of Management, 49 (5):1503 - 1532. Link to Paper

• Gill, P., & Kim, S. K. (2021) "From franchisee experience to customer experience: their effects on franchisee performance", Journal of the Academy of Marketing Science, 49 (6):1175-1200. Link to Paper