Academy of Management Review
When teams face unforeseen, and often overwhelmingly negative contingencies, they are likely to respond with dysfunctional negative emotions, like fear or anxiety. As such, emotion is often viewed as the bad guy in relation to change, but it can actually be functional or dysfunctional, depending on how emotions are leveraged. Persuasion is a big part of that.
Jim Summers is the Max S. Wortman, Jr. Professor in Management and Entrepreneurship at the Ivy College of Business. His paper is published in the Academy of Management Review.